How To: Cancel an InterWorx License¶
InterWorx license keys may be canceled from the InterWorx billing portal.
Note
These instructions are for licenses purchased directly from InterWorx.
Customers who purchased their licenses from an Authorized Reseller Partner must contact their reseller for assistance.
To Cancel a License¶
Log into the billing portal at https://portal.interworx.com
Click Services
From the list of license keys, select the license to be cancelled
Click Request Cancellation
(Optional) In the box provided, briefly describe the reason for cancellation
Select the Cancellation Type from the dropdown
Immediate: Will be cancelled within 24-48 hours
End of Billing Period: Will be cancelled at the end of the next billing period
Click Request Cancellation
Note
As license cancellations are processed and approved manually, it may take 24-48 hours for a cancellation to be finalized.