Support Questions

Who is eligible for InterWorx support?

InterWorx direct support is only for issues pertaining to the InterWorx control panel and directly related software, for customers with a license purchased directly from InterWorx. Customers who purchased their licenses from a reseller, or who are SiteWorx users should contact their reseller or hosting company for support.

I’ve found a security vulnerability. How do I report it?

In the event you find a security vulnerability in InterWorx or one of the ancillary RPM’s we provide, please submit a support ticket to support.interworx.com to let us know about it securely so that we can diagnose and patch the problem.

There may be a reward for responsible disclosure.

Will InterWorx support help me recover from a disaster such as hard drive failure?

We always recommend having a good backup, but we understand that disasters can happen. While we may not be able to recover system information, submit a support ticket and we will evaluate your situation and do our best to provide helpful advice on how to recover lost files to get your server back up and running, quickly.