Support Questions

Who is eligible for InterWorx support?

InterWorx direct support is only for issues pertaining to the InterWorx control panel and directly related software, for customers with a license purchased directly from InterWorx. Customers who purchased their licenses from a reseller, or who are SiteWorx users should contact their reseller or hosting company for support.

Detailed information on InterWorx support hours and eligibility can be found here.

I’ve found a security vulnerability. How do I report it?

In the event you find a security vulnerability in InterWorx or one of the ancillary RPM’s we provide, please follow the instructions listed here to report it to the correct department.

Will InterWorx support help me recover from a disaster such as hard drive failure?

We always recommend having a good backup, but we understand that disasters can happen. While we may not be able to recover system information, submit a support ticket and we will evaluate your situation and do our best to provide helpful advice on how to recover lost files to get your server back up and running, quickly.