Support Questions ================= .. contents:: Who is eligible for InterWorx support? -------------------------------------- InterWorx direct support is only for issues pertaining to the InterWorx control panel and directly related software, for customers with a license purchased directly from InterWorx. Customers who purchased their licenses from a reseller, or who are SiteWorx users should contact their reseller or hosting company for support. I've found a security vulnerability. How do I report it? -------------------------------------------------------- In the event you find a security vulnerability in InterWorx or one of the ancillary RPM's we provide, please submit a support ticket to `support.interworx.com `__ to let us know about it securely so that we can diagnose and patch the problem. There may be a reward for responsible disclosure. Will InterWorx support help me recover from a disaster such as hard drive failure? ---------------------------------------------------------------------------------- We always recommend having a good backup, but we understand that disasters can happen. While we may not be able to recover system information, `submit a support ticket `__ and we will evaluate your situation and do our best to provide helpful advice on how to recover lost files to get your server back up and running, quickly.