Note

You are viewing the documentation for an older release of Interworx (8.1). To see documentation for the current generally available release of Interworx, click here: 8.2.

How To: Enable Remote Assistance

Enabling Remote Assistance on a server allows InterWorx support technicians the ability to access the server securely, without the need to share the root password.

Enabling Remote Assistance can be accomplished either via the NodeWorx interface, or from the CLI.

Note

Enabling Remote Assistance is required when opening a support ticket at https://support.interworx.com. This allows the support technicians the ability to assist quickly and efficiently.

To Enable Via NodeWorx

  1. Log into NodeWorx from the browser (https://ip.ad.dr.ess:2443/nodeworx)

  2. In NodeWorx, navigate to Remote Assistance

    remote assistance enable

  3. Next to Secure Support Account, select On

  4. Select the desired duration from the Duration dropbox. The options are:

    • 24 Hours

    • 48 Hours

    • 72 Hours (Default setting–recommended)

    • One Week

  5. Click Submit

To Enable Via the CLI

  1. Log in to the server at the CLI as root, either via SSH or from the terminal

  2. At the CLI, run the following. This enables Remote Assistance for 72 hours:

    ~iworx/bin/enable-support-access.sh