How To: Enable Remote Assistance
================================

Enabling Remote Assistance on a server allows InterWorx support technicians the 
ability to access the server securely, without the need to share the root password. 

Enabling Remote Assistance can be accomplished either via the NodeWorx interface, 
or from the CLI.

.. note::
    
   Enabling Remote Assistance is required when opening a support
   ticket at https://support.interworx.com. This allows the support technicians the 
   ability to assist quickly and efficiently. 

.. contents::

To Enable Via NodeWorx
----------------------

#. Log into NodeWorx from the browser (https://ip.ad.dr.ess:2443/nodeworx)
#. In NodeWorx, navigate to **Remote Assistance**

   .. image:: /images/nw-ra-enable.png
      :alt: remote assistance enable

#. Next to Secure Support Account, select **On**
#. Select the **desired duration** from the Duration dropbox. The options are: 

   - 24 Hours 
   - 48 Hours 
   - 72 Hours (Default setting--recommended)
   - One Week 
  
#. Click **Submit**

To Enable Via the CLI
---------------------

#. Log in to the server at the CLI as root, either via SSH or from the terminal
#. At the CLI, run the following. This enables Remote Assistance for 72 hours: 

   .. code-block::

       ~iworx/bin/enable-support-access.sh