Note

You are viewing the documentation for an older release of Interworx (8.0). To see documentation for the current generally available release of Interworx, click here: 8.2.

Troubleshooting

• General
  • How To: Fix an InterWorx Permissions Error
  • How to: Fix Invalid License Error
  • “Forgot Password” Messages are not Delivered to Gmail or Gsuite Email Addresses
  • Server Has Exceeded the Limits Applicable to the Installed InterWorx VPS License Error
• Siteworx
  • Option to Create an SSL Certificate Does Not Show In SiteWorx
  • Incorrect SiteWorx Account Quotas
  • Mailboxes Page in SiteWorx Takes a Long Time to Load
  • “User’s Directory Already Exists” Error When Creating an Email Account
• Domains and Websites
  • How To: Resolve 503 Browser Error
  • Domains Not Resolving
  • 403 Forbidden Error or OS-Specific Apache Page Showing Over HTTPS
  • Wrong Website Showing Over HTTPS
• Webserver
  • AH00016 Error in Apache Error Log
• MySQL
  • InterWorx Cannot Connect to MySQL/MariaDB
  • InterWorx Can No Longer Connect to MySQL After Replacing MariaDB With MySQL 8
  • Unable to Create Database in SiteWorx After Replacing MariaDB with MySQL 8
• Email
  • How To: Disable Dovecot SNI Sync During import
  • How to: Test Spam Assassin’s Spam Score
  • Messages Sent to Server Are Not Delivered to the Inbox
  • “Connection to Storage Server Failed” Message in Roundcube
  • Mail Can Be Received, but Sending Fails
  • URIBL_BLOCKED Message in SpamAssassin Logging and Headers
  • Webmail Login Page Refreshes Instead of Logging into the Inbox
• Server Health
  • ‘The Fively Cron Job Has Not Run Successfully Since…’ Error
  • Firewall Goes Down Every Five Minutes
  • InterWorx Database Backup Failed Message