IP Address Related Errors When Assigning an Existing SiteWorx Account to a Reseller
===================================================================================

.. contents::

How the Issue Manifests
-----------------------

When assigning an existing SiteWorx account to a different reseller, one of the following errors appears in the GUI:

- No IP addresses are available for use

  .. image:: /images/trouble-reseller-no-ip-available.png

- The selected reseller does not have access to the selected IP address

  .. image:: /images/trouble-reseller-ip-no-access.png

- The selected IP address is not available to resellers. This can be changed on the IP Management page

  .. image:: /images/trouble-ip-not-for-resellers.png

Cause of the Issue
------------------

Each error has a different cause: 

- **No IP addresses are available for use**: The reseller does not have any IP addresses assigned to it 
- **The selected reseller does not have access to the selected IP address**: The IP address for the SiteWorx account is not assigned 
  to the reseller 
- **The selected IP address is not available to resellers**: The IP address for the SiteWorx account is not allowed to be assigned
  to resellers 

How to Resolve
--------------

No IP addresses are available for use
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

To resolve this error, add the SiteWorx account's IP address to the reseller. Information on how to perform this task can be
found `here <https://appendix.interworx.com/current/nodeworx/account_management/reseller/add-edit-delete-reseller-accounts.html#to-manage-reseller-account-ip-addresses>`__.

The selected reseller does not have access to the selected IP address
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

To resolve this error, add the SiteWorx account's IP address to the reseller. Information on how to perform this task can be
found `here <https://appendix.interworx.com/current/nodeworx/account_management/reseller/add-edit-delete-reseller-accounts.html#to-manage-reseller-account-ip-addresses>`__.

The selected IP address is not available to resellers
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

To resolve this error, edit the IP address so that it is set to be available to resellers. Information on how to perform 
this task can be found `here <https://appendix.interworx.com/current/nodeworx/server_management/networking/overview-managing-addresses-interworx-control-panel.html#to-change-available-to-resellers-status>`__.

.. note::

   After updating the reseller status for the IP, the reseller's IP settings will also need to be updated so they have 
   access to the IP address.