Webmail Login Page Refreshes Instead of Logging into the Inbox ============================================================== .. contents:: How the Issue Manifests ----------------------- - When logging into webmail, the log in page just refreshes itself, instead of logging into the inbox - When this occurs, there are no errors on the login page - When this occurs, there are also no errors in any of the following logs: - ``~iworx/var/log/iworx.log`` - ``/usr/local/interworx/lib/roundcube/logs/errors.log`` - ``/var/log/dovecot/dovecot.log`` Cause of the Issue ------------------ The most common cause of this issue is that the permissions on an internal InterWorx file are incorrect How to Resolve -------------- #. Log in to the server at the CLI as root, either via SSH or from the terminal #. Run the following: .. code-block:: ~iworx/bin/cvspermsfix.pex .. note:: This command does a full chmod/chown correction of the InterWorx install directory. This command should never be interrupted. Run time can vary based on number of permissions that need to be verified. Output stating that files related to Imunify do not exist are expected on servers where Imunify is not installed. #. As browser caching may have occurred, performing a hard reset of the webmail login page may be required. For example, on a Windows computer, the command to perform a hard browser reset is ``ctrl+shift+R`` - It may also be necessary to clear all cache and cookie information for the browser, even when viewing in incognito or private browsing modes - Trying to access webmail in a different browser for the short term may also be needed Things to Keep in Mind ---------------------- While this documentation describes the most common reason the webmail refresh page refreshing instead of logging into the inbox, it is not the only reason such a thing could occur. If the above steps do not resolve the issue, please submit a ticket to `https://support.interworx.com `__.