Support Questions
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Who is eligible for InterWorx support?
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InterWorx direct support is only for issues pertaining to the InterWorx control panel and directly related software, 
for customers with a license purchased directly from InterWorx. Customers who purchased their licenses from a reseller, 
or who are SiteWorx users should contact their reseller or hosting company for support. 

Detailed information on InterWorx support hours and eligibility can be found :doc:`here </nodeworx/general/support/interworx-support-information>`.

I've found a security vulnerability. How do I report it?
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In the event you find a security vulnerability in InterWorx or one of the ancillary RPM's we provide, please follow
the instructions listed `here <https://www.interworx.com/bug-bounty/>`__ to report it to the correct department. 

Will InterWorx support help me recover from a disaster such as hard drive failure?
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We always recommend having a good backup, but we understand that disasters can happen. While we may not be able to 
recover system information, `submit a support ticket <https://support.interworx.com/new>`__ 
and we will evaluate your situation and do our best to provide helpful advice on how to recover lost files to get 
your server back up and running, quickly.